How COVID-19 triggered the digital and e-commerce turning point | UNCTAD

Amid slowing economic activity, COVID-19 has led to a surge in e-commerce and accelerated digital transformation.As lockdowns became the new normal, businesses and consumers increasingly “went digital”, providing and purchasing more goods and services online, raising e-commerce’s share of global retail trade from 14% in 2019 to about 17% in 2020.

Source: How COVID-19 triggered the digital and e-commerce turning point